Chengavi Naturals Private Limited (hereinafter referred as ‘we’, ‘us’, ‘our’) understands the importance and value of your personal information. This Privacy policy outlines how we gather your information and for what purpose we will use that information and how we safeguard your personal information so that you may without any fear register and make a purchase from https://www.chengavi.com (the ‘Website’).

 

Introduction:

Chengavi Naturals Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 and having its registered office at Plot No. 14 & 15, Jayabheri Enclave, Gachibowli, Hyderabad, Telangana – 500032, and is engaged in the business of retailing, marketing, selling, distribution and designing of extensive range of custom cosmetic, natural, herbal and personal care, health, wellness, nutrition, fragrance, etc. through its nationwide retail store chain, retail outlets, dark stores, specialty stores, online website(s) owned and operated by us.

 

TYPES OF DATA WE GATHER ABOUT YOU

Categories of Information collected and processed by us are as follows:

·       Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture

·       Details such as Transaction amount, Bank Name, Card Type, Card number.

·       Open data and public records such as information about you that is openly available on the internet

·       Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet

·       Technical details such as device information, location and network carrier when you use our Website.

·       Operating system details such as browsing activity, device information, and language settings.

·       Communications details such as the Metadata and other Personal Information we get from communications done through e-mails, SMS, instant messages, social media channels and calls.

·       Usage data details such as data about how you use our Platform or web-based properties, pages viewed, etc.

 

COLLECTION OF INFORMATION:

We gather several types of information through the following:

1.     Information you give us: we receive and store any information provided by you while using our Website by opening your account, making a transaction, take part in survey, contest, or loyalty programs, subscribing our newsletter, or any information given by you in any manner.

2.     Automatic Information we collect: there are some information which we automatically receive and we store such information. Like many websites, we use cookies, pixels and similar technologies to obtain certain type of information when you interact with us or your web browser access our services. This information helps us enhance our content and navigation. We automatically collect data such as your IP address.

Cookies are small text files that are placed on your device (computer, smartphone, etc.) when you visit our website. They allow us to remember your preferences, track your activities, and provide you with a more personalized browsing experience.

Types of Cookies We Use

1.     Necessary Cookies: These cookies are essential for the functioning of our website. They enable basic features such as page navigation, security, and access to specific website areas.

2.     Performance Cookies: These cookies collect information about how visitors interact with our website. They help us improve site performance by tracking which pages are most visited and identifying any errors.

3.     Functional Cookies: These cookies allow us to remember your preferences (such as language and region) and provide a more personalized experience.

4.     Targeting/Advertising Cookies: These cookies are used to deliver personalized ads and marketing messages based on your browsing behavior. They help us analyze your interests and offer relevant content.

You can control and manage the use of cookies in your browser settings. Most browsers allow you to block cookies or notify you when a cookie is being placed. However, please note that blocking certain cookies may impact your user experience and limit the functionality of our website.

3.     Information from other sources/third parties:  We might receive and store information about you from other sources or third parties whom we may engage in our  business, such as Service providers who support our site and provide maintenance such as Shopify, Logistics partners, or service providers for loyalty programs which we use to correct our records and deliver your next purchase more easily, ,.

 

PURPOSE AND USE OF COLLECTED INFORMATION:

We collect and process your data for the following purposes:

·       To handle and take your orders and deliver the products and services.

·       To communicate with you regarding your orders, queries, promotional offers, loyalty program, or any help which you may need for availing the services from the Website.

·       To process the payments for your orders.

·       Provide you with offers, personalized services, and recommendations and improve your experience on our Website

·       To generate data to understand your interests, preferences, and choices in order to showcase or to recommend and display relevant products and services.

·       We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Website.

·       Our web servers provide analytics and performance services, collect information such as IP addresses, operating system details, browsing activity, device information, and language settings. This data is aggregated to assess site traffic, average time spent on the site, pages viewed, and other related metrics.

 

DISCLOSURE OF INFORMATION

We do not sell, trade, or rent your personal information to others. However, we may share your information with/to third party service providers, partners, group companies for the below purposes including but not limited to:

·       Deliver the orders: We use third-party service providers to deliver the orders placed by you and use their management systems to track and document the orders.

·       Communications: We use third-party service providers to send e-mail, SMS, social media channels and whatsapp messages relating to your orders, tracking details of the orders, newsletters, your complaints, status of any tickets raised, and promotional offers.

·       Payment: To ensure smooth and safe processing of payments by enabling different modes of payment.

·       Loyalty Program: To provide, track, and redeem loyalty points on your orders.

·       Maintenance and Enhancement: We may share your data with third-party service providers to analyse user behaviour, improve platform functionalities, maintain and upgrade the website and develop new features.

·       Legal Requirements: To comply with the laws, legal proceedings, or to protect our legal rights.

·       Security: For the purpose of maintaining the security of our platforms, we may share data with third parties to prevent or address cyber threats or system vulnerabilities.

·       Additionally, we may share your data with third parties under certain circumstances, including when you explicitly request or authorize us to do so.

 

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to countries outside your home country for the purposes outlined in this Privacy Policy. These countries may have different privacy laws, and your data could be subject to their legal requirements, including government disclosures.

If we transfer your data to third parties, we will take appropriate measures to ensure it is protected, used lawfully, and retained only as long as necessary.

 

DATA SECURITY

We are committed to protecting your Personal Information and ensuring that it is handled securely. We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

We also ensure that payment systems on our Website comply with regulatory standards to safeguard user data during transactions.

 

SURVEYS & CONTESTS

From time to time we may request information from the users of the Site via surveys, or contests. Participation in these surveys or contests is completely voluntary, and the users of the Site www.beauteandnutrie.com have a choice whether or not to participate. Information requested may include contact information (such as your name and correspondence/shipping address) and demographic information (such as pin code, age level, etc.). We use such information to notify contest winners, to award prizes, and to analyse the Site www.beauteandnutrie.com traffic to improve the user’s experience on the Site www.beauteandnutrie.com. All participation in such surveys and contests are subject to the applicable rules and terms and conditions of the particular surveys, and contests.

 

RETENTION OF INFORMATION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or comply with our legal obligations, including retaining records for dispute resolution or enforcement of our agreements and as long as processing and retaining your data is necessary and is permitted by applicable law. We shall take reasonable steps to delete or de-identify Personal Information that is no longer needed.

 

YOUR RIGHTS

We respect your rights regarding your personal information and ensure you can exercise them easily. You have the right to access, update, or correct your data at any time. Additionally, you have the right to withdraw your consent for processing your data or opt out of marketing communications at any time. You can exercise your rights by submitting a request at 18008901190.

 

THIRD-PARTY LINKS

Our website may include links to external internet sites (“Third-Party Sites”) that are not managed by us. These links are provided solely for your convenience and accessing them is at your own risk. WE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING THE CONTENT, PRODUCTS, SERVICES, OR INFORMATION AVAILABLE ON SUCH THIRD-PARTY SITES. As a result, we are not responsible for, and cannot be held liable for, the accuracy, copyright compliance, legality, or appropriateness of the material found on these linked sites.

 

CHILDREN’S PRIVACY

Our services are not intended for children under the age of 18. We do not knowingly collect  any personal data from minors. If you are under 18, you may use our Website only with the involvement of a parent or guardian.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to and may update or modify this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this Policy frequently to stay informed about how we are protecting your information. Continued use of our services after such changes signifies your acceptance of the updated terms.

 

CONSENT

By accessing or using our Website, services, or providing your personal information, you explicitly consent to the collection, use, storage, and disclosure of your data in accordance with this Privacy Policy.

 

SEVERABILITY

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

 

CONTACT US

For questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us at 18008901190.

 

GRIEVANCE OFFICER

In accordance with applicable data protection laws, we have appointed a Grievance Officer to address any concerns or grievances you may have regarding our Privacy Policy.

Grievance Officer Details:

Name: Isfakur Rahman

Email: legal.support@skandhanshi.com

Address: Plot No. 14 and 15, Jayabheri Enclave, Gachibowli, Hyderabad, Telangana - 500032