Last Updated: [25-03-2025]

Welcome to Chengavi

These Terms and Conditions ("Terms") govern your access to and use of the website www.chengavi.com  (the "Site").  The Site is owned and operated by Chengavi Naturals Private Limited ("we," "us," "our" or “CNPL”), a company incorporated under the provisions of the Companies Act, 2013 with its registered office at Plot No. 14 and 15, Jayabheri Enclave, Gachibowli, Hyderabad, Telangana - 500032.  By accessing or using our Site, you agree to comply with and be bound by these Terms, including any future updates or modifications. If you do not agree with these Terms, please do not use the Site.

 

1. General:

CNPL reserves the right to modify or discontinue any aspect or feature of the website at any time, including but not limited to its content, hours of availability, and the equipment required for access or use. CNPL is under no obligation to update the website within a specific timeframe, and as a result, some information may become outdated. All graphics, animations, videos, sounds, text, trademarks, service marks, and other materials presented on this website are the property of CNPL. Any use of this content requires prior written permission from CNPL.

 

2. Account Registration

To purchase products, or access certain features, you may be required to create an account. By registering for an account, you agree to the following terms and conditions:

 

• To create an account, you will be asked to provide certain information, including but not limited to your full name, email address, shipping address, and payment information. You must ensure that all information provided during the registration process is accurate, current, and complete.
• You agree to update your account information as needed to keep it accurate, current, and complete.

• You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately at care@chengavi.com if  you suspect any unauthorized use of your account or if your password is compromised.
• You are fully responsible for all activities that occur under your account, whether or not you authorized such activities.

• You must be at least 18 years old to create an account and make purchases on the Site. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. We or our associates do not knowingly collect information from minors.  By creating an account, you represent that you meet these eligibility requirements.

• You agree not to create an account using the identity of another person, and you may not impersonate anyone else or use someone else’s account without their permission.

• By creating an account, you agree to receive promotional emails, order updates, and other communications related to your account or purchases. You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

• We reserve the right to restrict or limit access to certain features or products within your account at any time, at our sole discretion. This may include temporarily suspending access or requiring additional verification.
• We reserve the right to suspend or terminate your account at any time, without notice, if we believe that you have violated any of these Terms or for any other reason.

 

2. Products and Availability

• We offer products for sale on our Site as described in product listings, which include details such as price, description, and images.
• We make every effort to accurately display product details, but there may differ in color, appearance, or packaging.
• Availability of products is subject to change, and we reserve the right to limit the quantity or discontinue any item at our discretion.
• We may, at our discretion, make changes to products listed on the Site, including but not limited to product specifications, packaging, and availability.
• We reserve the right to discontinue any product at our own discretion and at any time without prior notice.
• We strongly encourage you to read all labels, warnings, and instructions provided with the products you purchase. Some products may have specific usage guidelines or precautions, including potential side effects or allergic reactions.

3. Pricing and Payment

• Prices for products are listed in Indian Currency and may be subject to change without prior notice.
• In the event that a product is listed at an incorrect price or contains inaccurate information due to a pricing or product detail error, we reserve the right, at our sole discretion, to refuse or cancel any orders placed for the affected product, provided that the product has not yet been dispatched.
• From time to time, we may offer promotional discounts, coupon codes, or sales on certain products. These promotions are subject to the terms and conditions specified at the time of the promotion.
• Prices listed on our website are inclusive of all taxes. However, shipping, or handling fees shall be an additional cost and shall be added at checkout, depending on the shipping method and destination you select. 
• You are responsible for any additional customs duties, taxes, or import fees for international orders, which may be levied by the destination country. These charges are not included in the product price and must be paid by the customer upon receipt of the order.
• We accept various payment methods, including credit card, debit card, UPI ID, netbanking and/or any authorised third-party payment gateway, which shall be listed out by us on the payment page.  You authorize us to charge your chosen payment method for the full order amount.

4. Orders and Acceptance

• By placing an order on the Site, you are making an offer to purchase the items in your cart. Orders are subject to acceptance and availability.
• After submitting an order, you will receive an order confirmation email and/or SMS. This does not constitute an acceptance of your order. We may contact you if there are issues with your order (such as payment failure or out-of-stock items).
• We reserve the right to cancel or refuse any order for any reason, including pricing errors, shipping limitations, or other issues.
• In the rare event that we cannot fulfil your order due to unforeseen circumstances, we will provide you with a refund or an alternative solution, as per our return and refund policy.

5. Shipping and Delivery

• Delivery of orders is subject to your compliance with all applicable legal requirements, rules, and regulations, as well as the possession of all necessary statutory documents (whether local or national). Neither CNPL nor any third-party courier service shall be liable for failed deliveries due to the absence or non-production of required statutory documents or an incomplete or incorrect address.
• Shipping costs are calculated during checkout based on your shipping address and selected shipping method.
• We aim to process and ship orders promptly, but delivery times may vary depending on factors such as shipping carrier delays, weather conditions, or customs processing (if applicable).
• We are not responsible for delays in delivery caused by third-party carriers or issues outside our control.
• After your order is shipped, you will receive an email and/or SMS with tracking information (if applicable), allowing you to track the progress of your shipment. You can also log into your account on the Site to view your order status and tracking details.

 

6. Cancellations, Returns and Refunds

Please refer to our _____________ provided on our Site. 

 

7. Intellectual Property

• All content provided on the Site, including but not limited to text, images, graphics, logos, designs, product names, videos, audio clips, data, software, and any other material (collectively, the “Content”), is owned by or licensed to Chengavi Naturals Private Limited and is protected by intellectual property laws.
• You acknowledge that We hold the exclusive rights to the Content unless otherwise stated. You shall not reproduce, distribute, modify, display, or create derivative works based on the Content without obtaining prior written permission from us.
• We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site and its Content for personal, non-commercial purposes. This license is subject to your compliance with these Terms and does not allow you to copy, scrape, or extract any part of the Site’s content or data for use in your own website, service, or application.
• We take the protection of our intellectual property seriously. Any unauthorized use or infringement of our intellectual property rights will be pursued to the fullest extent permitted by law. This may include taking legal action to seek damages, injunctive relief, or other remedies to stop infringement and protect our rights.

8. User Generated Content

·         While we encourage users to share their experiences, reviews, and feedback, we however do not pre-screen or approve all User Content before it is posted. However, we reserve the right to monitor, review, and moderate all content submitted to the Site at our sole discretion.

·         We may choose to:

i)      Reject, remove, or edit any User Content that violates our guidelines or terms, including inappropriate, harmful, or offensive content.

ii)    Suspend or terminate the accounts of users who repeatedly violate these Terms.

 

·       You can request the removal of your User Content from the Site by contacting us at Email : care@chengavi.com or call us at: 18008901190.  Please note that once content is used in marketing materials, ads, or other promotional activities, it may not be possible to completely remove it from those channels.

 

9. User Conduct

You agree not to:

• Use the Site for any illegal, harmful, or unauthorized activities.
• Interfere with or disrupt the operation of the Site or any related services.
• Post or transmit any harmful or offensive content, including viruses, malware, or other harmful code.
• Use any Content or Trademarks from the Site in a way that could create confusion or dilute their distinctiveness.
• Copy or mirror any portion of the Site’s Content, including its design, layout, and functionality, unless expressly authorized.
• Use any automated tools, bots, or scripts to scrape or extract data from the Site for purposes other than personal use.
• Attempt to reverse engineer, decompile, or otherwise attempt to derive the source code from any software or proprietary technology used in the Site.

10. Privacy

Your use of the Site is governed by our Privacy Policy, which can be found at ______________. By using the Site, you consent to the collection and use of your personal information as described in the Privacy Policy.

This website may include links to third-party sites provided solely for the convenience of the customer. These external sites operate independently of CNPL, and CNPL has no control over their content or representations. The information available on these linked sites may not necessarily align with CNPL’s views. The presence of a link does not imply CNPL’s endorsement or approval of the content on such sites. Users are responsible for ensuring their own safety when interacting with linked sites. CNPL, along with its officers, directors, affiliates, employees, agents, partners, subsidiaries, and contractors, disclaims all responsibility and liability for the content of these external sites and shall not be held liable for any damages of any nature resulting from visiting them.

11. Limitation of Liability

You acknowledge and agree that your use of this website is entirely at your own risk. CNPL, along with its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors, does not guarantee that the website will function without interruption or errors. Furthermore, no assurances are provided regarding the accuracy, reliability, or outcomes resulting from the use of this website or any information, services, or merchandise made available through it.

This website is provided "as-is," without any warranties of any kind, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, or title, except those which cannot be excluded, restricted, or modified under applicable law. Additionally, no guarantees are made concerning the results derived from using this website.

The limitation of liability applies to any damages or harm arising from performance failures, errors, omissions, inaccuracies, interruptions, deletions, defects, delays in operation or transmission, computer viruses, communication line failures, theft, destruction, unauthorized access, or any alteration or misuse of the website. This applies regardless of the cause of action, whether arising from contract, tort including strict liability, negligence, or any other legal theory. You acknowledge that CNPL is not responsible for any defamatory, offensive, or illegal conduct of other users or third parties, and you assume full responsibility for any resulting harm.

Under no circumstances shall CNPL, or any party involved in the creation, production, or distribution of the website and its content, be held liable under contract, tort (including negligence), or any other legal theory (including strict liability) for any form of damages. This includes, but is not limited to, direct, indirect, incidental, special, punitive, consequential, or similar damages, such as lost profits, revenue loss, or any other economic loss arising from the use or inability to use the website. You agree that the limitations outlined in this section apply to all use and content on the website. If applicable law does not permit the exclusion or limitation of liability for incidental or consequential damages, these limitations may not apply to you.

In any case, the total liability of CNPL for any damages, losses, or causes of action—whether in contract, tort (including negligence), or any other legal theory—shall not exceed the amount you paid, if any, to access the website.

12. Indemnification

You agree to indemnify and hold harmless Chengavi Naturals Private Limited, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms, or other terms given in the website, your use of the Site, or any third-party claims related to your actions. This clause shall survive the expiry or termination of the Terms of Use.

13. Termination

We reserve the right to suspend or terminate your access to the Site at any time for any reason, including but not limited to violations of these Terms.

14. Modifications

We may update or modify these Terms at any time without prior notice. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms.

15. Severability

If one or more of the provisions contained in these terms and conditions are held to be unenforceable under applicable law, such provision shall be appropriately limited in its scope. If any such limitation is not feasible, such provision shall be excluded from these terms and conditions and the balance of these terms and conditions shall be enforceable.

16. Force Majure

Regardless of any other provisions in these terms and conditions, CNPL shall not be held responsible for any failure or delay in performance caused by factors beyond its reasonable control. These may include, but are not limited to, war, civil unrest, national emergencies, natural disasters such as fire, explosions, vandalism, storms, earthquakes, floods, embargoes, riots, sabotage, industry-wide strikes, lockouts, labor disputes, supplier failures, material shortages, access restrictions, or government actions. However, CNPL will make commercially reasonable efforts to rectify any such failure or delay in accordance with applicable laws, regulations, and prevailing circumstances.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

18. Dispute Resolution

Any disputes arising from these Terms or the use of the Site will be resolved through Courts of Hyderabad, Telangana.

19. Contact Information

For questions, concerns, or inquiries about these Terms, please contact us at:

Email: care@chengavi.com
Phone: 18008901190
Address: Chengavi Naturalts Pvt Ltd., Plot no 14 & 15, Jayabheri enclave, Gachibowli, Hyderabad - 500032